In reply to Robert, briefly: I objected to the tone and the suggestion of threats that had been posted (though I think one or two have since been toned down a bit) against Phil. They were awful! I was taking the rules in the spirit in which I'm sure they were intended: "We can all disagree, but do so politely". I have no problem with anyone's criticism of a company or its service but to be so extreme on a personal level I find to be highly distasteful and offensive.